If you have any questions about how Howz can help you, please use our contact form, call or email. Our friendly, Manchester-based team are here to help.
Tel: 0161 226 5353
Howz has been developed with and for older people who are living independently. Some of our customers use Howz for their own use, learning about routine and using the information to support conversations with their health teams and care network. In other cases relatives instigate the installation of the system to give them peace of mind.
Yes. Howz has been designed as a simple self-install system. The sensors are all wireless and are attached with adhesive pads supplied with your kit. Once these are all set up, all you need to do is create an account on my.howz.com. and set up who you want your alerts sent to. We're on hand to give advice over the phone if you need more help. If self-installation isn’t possible, please call us on 0161 226 5353 and we can discuss other options.
The Howz sensors detect activity and send this to the gateway which is connected to the internet. We receive that information and then share it back to you directly via the app or website. We also carry out analysis on the information to identify routine, set the alerts to detect changes, and monitor for long term change.
The kit includes 3 sensors, one door, one motion, and one smart plug. We have found this to be the ideal combination to get started with, Howz can learn routine from this number of sensors and it doesn't feel intrusive. More sensors can be added if required.
Yes, all personable identifiable information is stored securely, with encryption. We're registered with the Information Commissioners Office and comply with all principles of data protection. All staff are trained in confidentiality and information security.
You and your family can start monitoring activity straight away via the app or website. After 7 full days of activity Howz will contact you to tell you what they have learned about your routine and your alert settings. You control who sees your information and responses to any notifications.
You can edit these on our website via 'Settings and routine alerts'. We welcome feedback on the settings, especially if you don't agree – it helps us learn and improve for the future.
Please visit out help centre, email us at firstname.lastname@example.org, contact us via the widget on the lower right hand side of your screen or give us a call on 0161 226 5353.